We ask that customers contact us PRIOR to sending items back if they wish to return an item for a refund or an exchange.
This is so we have a heads up that the item is coming back and helps us give more comprehensive customer service.
Standard Returns Policy
(excluding purchases made during special promoted dates listed above)
If you are unhappy with any item or items from your order:
Contact us at 1-888-453-3797 within 10 days of receiving your order to make arrangements for return or exchange.
TERMS OF RETURNS & EXCHANGES
Refunds include a full refund of the purchase price including any tax, but excluding shipping costs. In the event of manufacturer defects or jewelry that is defective when received, shipping will be refunded as well.
Returned or exchanged items must be in the original condition you received them in. The Mystic Jewel is not responsible for returned items lost in the mail which never make it to The Mystic Jewel. We suggest that the customer use Delivery Confirmation but customers may opt to use Insurance, Signature Confirmation or other package tracking options in case the return package is lost.
Returns Due to Faulty Craftsmanship
We will accept returns or exchanges up to 30 days from the date the order was received on any item that is broken/damaged due to faulty craftsmanship(i.e. loose stone, broken or chipped stone, stone fell out...etc). In the event of a return for faulty craftmanship, customers may choose to have the item repaired, select a different item, have a gift certificate issued or have a full payment refund issued in the original payment method.
Mystic Dollars Rewards Points and Returns
Mystic Dollars may be taken back for any items returned to The Mystic Jewel which were used to accrue Mystic Dollars. If an item is returned that earned the customer 4 Mystic Dollars, then 4 Mystic Dollars may be removed from the customers Mystic Dollars account balance once the item has been returned. If a customer returns an item which was used to accrue Mystic Dollars and their existing Mystic Dollars balance is less than the Mystic Dollars earned by purchasing the returned item, the customers Mystic Dollars will be put into negative numbers and any Mystic Dollars earned on future purchases will be used first to bring the customers Mystic Dollars balance back to zero.
Here is an example: A customer purchases an item that earns them 5 Mystic Dollars to use towards future purchases. The customer then places another order and uses 3 of their Mystic Dollars towards the purchase, bringing their Mystic Dollars balance to 2 remaining. The customer receives both orders but decides to return the item from the 1st order which was used to earn the Mystic Dollars. We receive the item back for return and apply a -5 Mystic Dollar value to the customers Mystic Dollars Balance, bringing their new balance after the return to -3. The customer then places another order and earns 5 more Mystic Dollars. 3 of the Mystic Dollars earned in the new purchase will go towards the negative Mystic Dollars balance and the new balance would be 2 Mystic Dollars.
Negative Mystic Dollars balance will not be charged as actual dollars on any order.
If you have purchased an item at any of our retail stores and you wish to return that item: Please make arrangements for return prior to sending the items back. All returns of products purchased from our retail storefronts are subject to the return policies of each store, which will be listed at the bottom of your purchase receipt. The Mystic Jewel, Duck 252-255-5515 or The Mystic Jewel, Corolla 252-453-3797.
