We accept Visa, Master Card, Discover and PayPal online and American Express on phone orders only.
We use Authorize.net or PayPal as a payment gateway for accepting payments online (depending on which option you use). We offer a secure customer login, shopping cart and payment page using a dedicated SSL domain to encrypt all customer personal info. We process payment and confirm all purchases the same day the order is placed. You will receive an email verifying that your order was placed and a second email verifying that payment was accepted.
*MOST ORDERS WILL SHIP WITHIN 48 HOURS OF PLACING THE ORDER*
We offer 1st Class (7 to 10 business days) & Priority Mail (5 to 7 business days) shipping through the USPS, as well as UPS Ground and 2nd Day Shipping.
If you have questions about delivery time, please contact us at 1-888-453-3797 or see our shipping terms page in the left menu.
***We in no way guarantee that the USPS will deliver your products in the amount of time indicated in the chart above.
***We reserve the right to change our shipping rates at any time. In the event we change our shipping rates, previous rates will apply to all purchases made before the posting of the new rates on our web site. If you do not receive your package within the number of days provided in the chart above, please call us at 1-888-453-3797. We will be able to provide tracking information to determine where your package is and when you can expect to receive it.
We currently use Authorize.net as a payment gateway for accepting credit cards online. We offer a secure payment page using a shared SSL domain to securely connect you to our payment gateway from your shopping cart. Our payment gateway only allows us to access your expiration date, the last 4 digits of the card you are using, the security code and billing & shipping address. Your entire credit card number is never exposed to any of The Mystic Jewel's employees.
Upon member registration or online checkout you will have the option to receive our Monthly Newsletter Email by checking the box to receive email promotions and newsletters. We will not sell or share any personal information a customer enters on our website. All information collected about customers from our site will be kept private and will only be used for future promotions, mailings and notifications pertaining to The Mystic Jewel. If you wish to be removed from our e-mail newsletter list, please login to your account and uncheck the box for receiving email promotions in the Modify Personal Information section.
RETURNS POLICY FOR ONLINE PURCHASES
You must have Return Authorization to return or exchange a product.
To obtain Return Authorization – Simply call us at 1-888-453-3797 within 10 days of receiving your order for Returns or Exchanges.
*If you are in any way dissatisfied with your product: We will accept returns for a full refund of the purchase price including any tax, but excluding shipping costs, as long as you contact us within 10 days of the date you received your order. We may opt to refund the shipping as well, depending on the circumstance. We accept exchanges up to 30 days from the date you receive your order. Returned items must be in the original condition you received them in. We are not responsible for returned merchandise that never gets to us. It is the customers responsibility to ensure that the returned merchandise gets to The Mystic Jewel. We suggest using Delivery Confirmation, Package Tracking, Shipping Insurance or any combination thereof so that in the event a customers package gets lost in the mail, the customer will have the ability to track the lost package or recover their cost of goods if they used insurance and the package is never found(this is a highly unlikely situation).
Faulty Craftsmanship: We will accept returns up to 30 days from the date the order was received on any item that is broken/damaged due to faulty craftsmanship(i.e. loose stone, broken or chipped stone, stone fell out...etc).
“Mystic Dollars” Reward Points Program: The Mystic Jewel is proud to introduce our new “Mystic Dollars” Reward Points Program! Online members to The Mystic Jewel will earn “Mystic Dollars” for making purchases from or referrals to www.TheMysticJewel.com "Mystic Dollars" can be used towards future purchases at www.TheMysticJewel.com One “Mystic Dollars” is equal to one retail dollar and can be earned on or used towards the balance of future purchases at www.TheMysticJewel.com How to Earn “Mystic Dollars”. Mystic Dollars may be taken back for any items returned to The Mystic Jewel which were used to accrue Mystic Dollars.
The Mystic Jewel and www. themysticjewel. com reserve the right to alter or cancel any and all benefits related to the "Mystic Dollars" Rewards Points Program at any time without prior notice.
The Mystic Jewel and www.themysticjewel.com reserve the right to add, remove or otherwise edit the members existing balance of Mystic Dollars at the discretion of The Mystic Jewel management.
The Mystic Jewel and www.themysticjewel.com reserve the right to cnacel this program at any time. In case of program cancelation, online gift certificates will be issued to each member with an existing Mystic Dollars balance for the existing balance of Mystic Dollars at time of cancellation.
GENERAL TERMS AND CONDITIONS
THE USE OF WORLD WIDE WEB PAGES OF THE MYSTIC JEWEL IS SUBJECT TO THE TERMS AND CONDITIONS SET OUT BELOW. ANY USE OF SUCH WEB PAGES CONSTITUTES YOUR AGREEMENT TO ABIDE BY THE FOLLOWING TERMS AND CONDITIONS. THE MYSTIC JEWEL RESERVES THE RIGHT IN ITS SOLE DISCRETION TO MODIFY, ALTER OR OTHERWISE UPDATE THESE TERMS AND CONDITIONS AND ITS WEB PAGES AT ANY TIME WITHOUT FURTHER NOTICE AND YOU AGREE TO BE BOUND BY ANY MODIFICATIONS, ALTERATIONS OR UPDATES TO THESE TERMS AND CONDITIONS. BEFORE YOU CLICK ON THE "I ACCEPT" BUTTON YOU SHOULD CAREFULLY READ THE TERMS AND CONDITIONS SET OUT BELOW. THESE WEB PAGES ARE TO BE USED BY INDIVIDUAL PERSONS FOR THEIR OWN PERSONAL USE ONLY. 1. Certain names, words, titles, phrases, logos, icons, graphics or designs to the pages of this website may constitute trade names or unregistered trade marks of The Mystic Jewel. The display of any of the above trade names or trade marks on pages at this website does not imply that any license has been granted to any third party in respect of the same. All other product or company names and devices, logos, icons, graphics or designs referred to on the pages of this website are the trade marks of their respective owners and are exhibited only in such a manner as is intended to be for the benefit of such trade mark owners and The Mystic Jewel intends no infringement of such trade marks. The appearance or absence of product, services, companies, organizations, home pages or other websites on this website does not imply any endorsement or non-endorsement thereof by The Mystic Jewel. All rights not expressly granted herein are reserved by The Mystic Jewel.
2. Our jewelry is made of many different kinds of metals, each of which will interact differently with different body chemistries. The Mystic Jewel shall not be liable for any direct or indirect, special, incidental or consequential loss or damage whatsoever including without limitation, skin rashes, cuts, staining of clothing, allergic reactions or any other bodily damage incurred from the use or misuse of our products. If you incur any kind of bodily damage from our products, please contact us so we may try to avoid this in the future.
3. All information (including but not limited to ideas, suggestions, concepts and graphics) submitted to The Mystic Jewel through this website will become the exclusive property of The Mystic Jewel. The Mystic Jewel will not be subject to any obligation of confidentiality and will be free to use the information for any purpose.
4. These web pages may place or have placed a "cookie" in your browser file. The cookie itself does not contain any personally identifying information but allows The Mystic Jewel to provide certain information for you and to store information while you are using these web pages.
5. THE INFORMATION, MATERIALS AND FUNCTIONS CONTAINED IN THE WEBSITE INCLUDING TEXT, GRAPHICS, LINKS OR OTHER ITEMS ARE PROVIDED ON AN "AS IS " BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW THE MYSTIC JEWEL DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, UNDERSTANDINGS WHATSOEVER, EXPRESS OR IMPLIED, SPECIFICALLY INCLUDING BUT NOT LIMITED TO WARRANTIES OF SATISFACTORY QUALITY OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, FREEDOM FROM COMPUTER VIRUSES, AND NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS.
6. The Mystic Jewel shall not be liable for any direct or indirect, special, incidental or consequential loss or damage whatsoever including without limitation, damages for loss of profits, contracts, data, goodwill, work stoppage and computer failure resulting from the use of or inability to use, interruption or availability of this website, its operation or transmission, computer viruses, loss of data or otherwise in respect of the use of the website and howsoever caused even if The Mystic Jewel shall have been advised of the possibility of such damages. The Mystic Jewel excludes any liability for any errors or omissions from information, materials and functions included in this website except to the extent that such liability may not be lawfully excluded under the applicable law. To the fullest extent permitted by applicable law The Mystic Jewel disclaims all liability for negligence.
7. The Mystic Jewel is not responsible for nor assumes any liability for the contents of other websites or home pages which are linked to The Mystic Jewel web pages. The Mystic Jewel shall have no liability in respect of material hyperlinked to The Mystic Jewel web pages which may be misleading, inaccurate, defamatory, threatening or obscene or otherwise not in accordance with such regulations as may be from time to time in force. The provision by The Mystic Jewel of a link to another website does not constitute any authorization by The Mystic Jewel to you to access materials held at that location, nor is it evidence of any endorsement by The Mystic Jewel of the material held there.
8. The Mystic Jewel operates this website from Corolla, North Carolina, United States and makes no representation that the information contained herein is appropriate or available for use in other locations outside the United States.
9. These terms and conditions shall be governed by and construed in accordance with the laws of the United States. You agree to submit to the exclusive jurisdiction of the United States courts. You are responsible for compliance with any applicable laws of the country from which you are accessing this website.
10. All data collected from this website is intended for internal marketing purposes only by The Mystic Jewel. The Mystic Jewel 793 Sunset Blvd. Unit E Corolla, North Carolina 27927 USA Phone 252-255-5515. I have read, understood, accept and agree to be bound by the foregoing terms and conditions. If you have any questions concerning the terms and conditions please call us at 1-888-453-3797.